SHIPPING & RETURNS

SHIPPING POLICY

We use different delivery methods based on a customer’s location.

We offer free delivery for all our products!

The item shall be shipped only after the payment is received. Average time of delivery - 3 weeks.

RETURN & EXCHANGE POLICY

Try your shoes in in the comfort of your home and if you need to send them back, you have 14 days from the date you received your order to exchange or return. Please make sure your items are returned new, unused, with the original labels and inside the original packaging. Returns that do not meet our policy will not be accepted and will not be refunded. Returns are accepted only on purchases made directly at tipuandtapu.com. Please contact our customer care team by emailing info@tupuandtapu.com if you have any further questions.

*Please keep in mind that personalized items and DIY kits can not be returned. However, please contact us if you have any issues with your order, we are always happy to help!